District Education Success Partner

Pearson; Santa Fe (NM); Remote; USD 80.000 - 95.000; Vollzeit

Benefits dieser Stelle

Remote-first flexibility

Medical, dental, vision coverage

401K, stock options

Zusammenfassung

Pearson is seeking a Specialist, Customer Success to oversee a portfolio of midsize and large school district accounts, driving adoption and value across PALS products. You will build strong relationships, identify risks, and support renewal with a focus on long-term success.

In this remote-first role, you will collaborate with Product, Technology, Marketing, and Support to optimize the partner journey, deliver meaningful reviews, and scale our customer success practices while traveling up to

Qualifikationen

• Experience using formative, interim, or screener/MTSS assessment data to inform decisions.
• Excellent relationship-building and communication skills.
• Willingness to travel up to 30%.

Aufgaben

• Develop a Success Plan for each partner with milestones.
• Facilitate onboarding activities before go-live, coordinating with Pearson teams.
• Monitor account health, drive product adoption, and reduce churn.
• Prepare and deliver business reviews aligning product usage with partner goals.

Kenntnisse

Relationship building

Customer success

Data analysis

Communication

Tools

Salesforce

Microsoft 365

Jobbeschreibung

Pearson is seeking a Specialist, Customer Success to oversee a portfolio of midsize and large school district accounts, driving adoption and value across PALS products. You will build strong relationships, identify risks, and support renewal with a focus on long-term success.

In this remote-first role, you will collaborate with Product, Technology, Marketing, and Support to optimize the partner journey, deliver meaningful reviews, and scale our customer success practices while traveling up to