Remote Education Partner Success Specialist

Pearson; Honolulu (HI); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Stock options

Parental leave

Education reimbursement

Wellness resources

Remote-first policy

Job summary

Pearson is seeking a Specialist, Customer Success to own a portfolio of midsize and large school district accounts, driving adoption and value across PALS products while ensuring long-term retention.

You will lead onboarding, implement success plans, monitor health metrics, deliver business reviews, and collaborate with Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a seamless customer journey.

Qualifications

• Experience using assessment data (formative/interim/MTSS) to inform decisions.
• Strong account management and relationship-building skills.
• Ability to communicate clearly with educational partners and internal teams.
• Good organizational skills and time management.
• Willingness to travel up to 30%.

Responsibilities

• Own a portfolio of midsize/large school district accounts for PALS.
• Develop a Success Plan and implement milestones for adoption.
• Lead onboarding activities prior to go-live and coordinate with Pearson teams.
• Monitor account health, drive value, and reduce churn.
• Deliver meaningful business reviews linking usage to partner goals.
• Collaborate with Product, Technology, Marketing, Sales, PD, and Support to ensure a seamless journey.

Job description

Pearson is seeking a Specialist, Customer Success to own a portfolio of midsize and large school district accounts, driving adoption and value across PALS products while ensuring long-term retention.

You will lead onboarding, implement success plans, monitor health metrics, deliver business reviews, and collaborate with Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a seamless customer journey.