Remote Partner Success Director — AI SaaS Growth

Cresta; United States; Remote; USD 220,000 - 250,000; Full time

Job summary

Cresta is seeking a high-impact Partner Success Director to own relationships with strategic partners and drive joint revenue initiatives. This senior role blends partnerships, product, and revenue strategy in a fast-growing AI startup with equity potential.

The ideal candidate brings 10+ years in customer-facing roles, 5+ years in the contact center space, and a track record of leading cross-functional initiatives with ISV, SI, and BPO partners.

Qualifications

• 10+ years of experience in customer-facing roles such as Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management.
• 5+ years of experience working in the Contact Center space.
• Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
• Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences.
• Ability to translate business requirements into technical solutions.
• Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
• Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences.
• Strong project management and organizational skills.

Responsibilities

• Own the relationship with Cresta's Partners and work with the internal Partner Team to showcase and enable the power of Cresta to partners and potential mutual customers.
• Serve as the primary point of contact and platform expert for technology and solution partners.
• Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact.
• Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions.
• Collaborate with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes.
• Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform.
• Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health.
• Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams.

Skills

Partner management

Executive communication

Cross-functional collaboration

Strategic thinking

Job description

Cresta is seeking a high-impact Partner Success Director to own relationships with strategic partners and drive joint revenue initiatives. This senior role blends partnerships, product, and revenue strategy in a fast-growing AI startup with equity potential.

The ideal candidate brings 10+ years in customer-facing roles, 5+ years in the contact center space, and a track record of leading cross-functional initiatives with ISV, SI, and BPO partners.