Strategic Partnerships Growth Director

Cresta; United States; A distancia; USD 220.000 - 250.000; Jornada completa

Descripción de la vacante

Cresta is seeking a Partner Success Director to own relationships with partners and enable Cresta’s ecosystem. You will work with internal teams to deliver joint solutions and scale the Cresta practice, driving measurable business outcomes for both Cresta and partners.

The role thrives in customer-facing settings, requiring strategic thinking and ownership of obstacles. You will lead enablement, ensure technical readiness, and position Cresta solutions for success with ISV, SI, and BPO partners

Formación

• 10+ years in customer-facing roles such as Partner Success, Customer Success, Solution Consulting or Partner Relationship Management.
• 5+ years of experience in the Contact Center space.
• Experience with ISV, SI and BPO partners in SaaS or enterprise tech environments.
• Ability to develop platform expertise and engage with technical and executive audiences.
• Ability to translate business requirements into technical solutions.
• Proven cross-functional work with Sales, Product, and Engineering.
• Excellent communication to explain complex concepts to diverse audiences.
• Strong project management and organizational skills.

Responsabilidades

• Guide partners on creating mutually beneficial, long-term relationships with Cresta.
• Serve as primary contact and platform expert for technology and solution partners.
• Develop partner success plans and roadmaps increasing self-sufficiency, adoption, and impact.
• Design onboarding and enablement programs to position, sell, and deliver Cresta solutions.
• Align partner objectives with Cresta capabilities and market opportunities.
• Work with Product, Professional Services, Sales, and Enablement to drive outcomes.
• Collaborate with partners on joint go-to-market strategies leveraging Cresta.
• Identify and develop joint use cases and industry solutions for growth.
• Monitor partner health and performance metrics and provide actionable feedback.
• Identify market trends and product gaps; inform Product and Leadership.

Conocimientos

Customer-facing experience

Contact Center experience

Partner ecosystem experience

Technical & executive communication

Translate requirements to solutions

Cross-functional collaboration

Clear communication

Project management

Descripción del empleo

Cresta is seeking a Partner Success Director to own relationships with partners and enable Cresta’s ecosystem. You will work with internal teams to deliver joint solutions and scale the Cresta practice, driving measurable business outcomes for both Cresta and partners.

The role thrives in customer-facing settings, requiring strategic thinking and ownership of obstacles. You will lead enablement, ensure technical readiness, and position Cresta solutions for success with ISV, SI, and BPO partners