Remote Partner Solutions Lead

LogicMonitor; Austin (TX); On-site; USD 114,765 - 130,000; Full time

Job summary

LogicMonitor, an AI-first hybrid observability platform, is seeking a Partner Solutions Engineer in the United States. You will work closely with certified delivery partners to ensure high-quality, technically sound implementations and mentor partners through readiness validation, QA, and escalation support.

You will own the delivery & technical best-practice enablement for select Partners, bridging readiness and autonomy with structured oversight.

Qualifications

• 5+ years in technical implementation, solutions engineering, or professional services.
• Strong understanding of infrastructure monitoring, observability, or IT operations tools (LogicMonitor preferred).
• Experience guiding technical users through product setup, configuration, or troubleshooting in a customer or partner-facing environment.
• Ability to review and give feedback on dashboards, alert routing, integrations, or platform configurations.
• Comfortable working across teams and switching between delivery, feedback and program design.
• Strong communicator who can explain technical concepts clearly and build trust with partner engineers.
• Interest in helping build a new program from the ground up, including shaping processes, creating tools, and improving how we support partner delivery.

Responsibilities

• Refine the partner delivery assurance program, including readiness assessment, hands-on coaching, QA review, and delivery quality standards
• Work closely with our Technical Enablement team to ensure awareness and compliance with badge and certification prerequisites that are designed and delivered by the training team
• Work closely with Professional Services, Technical Enablement, and Solutions Engineering to define what a “good” implementation looks like and how we measure a successful partner delivery
• Review partner consultant work, technical demos, and implementation outcomes to coach, guide, and validate delivery readiness
• Act as the main technical point of contact for partners as they start delivering projects, answering questions, reviewing configurations, and helping them troubleshoot blockers
• Participate in early projects by shadowing or co‑working with partners to ensure they're applying best practices and meeting expectations
• Surface recurring partner gaps and contribute to building tools, templates, and technical resources to support partner success at scale; additionally, solicit best practices from Partners to feed a continuous cycle of delivery best practices for LogicMonitor
• Collaborate cross‑functionally to refine how we track and score partner readiness and technical performance over time

Skills

Technical implementation

Solutions engineering

Professional services

Infrastructure monitoring

Observability

IT operations

Dashboard reviews

Alert routing

Integrations

Platform configuration

Partner mentoring

Cross-team collaboration

Technical communication

Job description

LogicMonitor, an AI-first hybrid observability platform, is seeking a Partner Solutions Engineer in the United States. You will work closely with certified delivery partners to ensure high-quality, technically sound implementations and mentor partners through readiness validation, QA, and escalation support.

You will own the delivery & technical best-practice enablement for select Partners, bridging readiness and autonomy with structured oversight.