Senior Customer Tech Architect - Platform & Strategy

LogicMonitor; Arlington (VA); Hybrid; USD 136,000 - 190,000; Full time

Benefits offered by this job

Comprehensive health, dental and vision coverage

Unlimited vacation policy

401K with company matching

Access to wellness programs

Job summary

LogicMonitor is seeking a Senior Customer Technical Architect to empower global enterprises and amplify their technical capabilities. In this key role, you will act as the principal technical advisor, collaborating closely with customer teams to unveil the expansive potential of our AI-first hybrid observability platform.

Your responsibilities will include designing robust technical solutions, providing expert guidance, and conducting best-practice training sessions. A successful candidate should have 3-8+ years in similar technical roles with strong communication and troubleshooting skills. This is a unique opportunity to shape the future of IT infrastructure monitoring.

Qualifications

• 3-8+ years of experience in a similar technical role.
• Proficiency in cloud-native architectures and DevOps.
• Strong understanding of enterprise systems and data flows.

Responsibilities

• Act as primary technical point of contact for customers.
• Design scalable and robust technical solutions.
• Conduct product demonstrations and technical presentations.

Skills

Technical expertise in IT Infrastructure

Experience in software development

Virtualization/cloud-native architectures

Containerization and DevOps

Linux/Windows/Network administration

Database management (SQL, MySQL, etc.)

Hands-on coding/scripting

Excellent communication skills

Strong troubleshooting instincts

Education

Bachelor's degree in relevant field

Tools

VMWare

Apache

SQL

Job description

LogicMonitor is seeking a Senior Customer Technical Architect to empower global enterprises and amplify their technical capabilities. In this key role, you will act as the principal technical advisor, collaborating closely with customer teams to unveil the expansive potential of our AI-first hybrid observability platform.

Your responsibilities will include designing robust technical solutions, providing expert guidance, and conducting best-practice training sessions. A successful candidate should have 3-8+ years in similar technical roles with strong communication and troubleshooting skills. This is a unique opportunity to shape the future of IT infrastructure monitoring.