Senior Edwin AI Delivery Architect & Solutions Lead

LogicMonitor; Austin (TX); On-site; USD 137,000 - 189,000; Full time

Benefits offered by this job

Comprehensive health, dental andVision

Parental leave

Employee Assistance Program

401K with company matching

Lifestyle Spending Account

Unlimited vacation

Job summary

LogicMonitor, a leader in AI-first observability, seeks a Lead Solutions Architect to drive complex, strategic implementations for enterprise customers in the United States. You will guide multi-platform integrations, architect scalable workflows, and mentor regional delivery teams.

You will partner with Sales, SEs, PS, Product, Engineering, Support, and Partners to ensure delivery success, time-to-value, and customer outcomes in a fast-paced, customer-obsessed environment.

Qualifications

• 6+ years of experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering.

Responsibilities

• Lead complex or strategic Edwin implementations for enterprise and high-value customers.
• Design advanced Edwin solutions coordinating with Envision, ITSM workflows, third-party observability sources, and partner delivery.
• Own architecture for event ingestion, alert correlation, enrichment, investigation, incident creation, ticket routing, escalation, remediation, and value reporting.
• Mentor Solutions Architects and lead enablement sessions across regional teams and partners.
• Provide structured feedback to Product and Engineering based on field experience.

Skills

Solutions Architecture

Professional Services

Enterprise SaaS

Technical Communication

Mentoring

Cross-functional Collaboration

Leadership

Tools

ServiceNow

Freshservice

ConnectWise

Job description

LogicMonitor, a leader in AI-first observability, seeks a Lead Solutions Architect to drive complex, strategic implementations for enterprise customers in the United States. You will guide multi-platform integrations, architect scalable workflows, and mentor regional delivery teams.

You will partner with Sales, SEs, PS, Product, Engineering, Support, and Partners to ensure delivery success, time-to-value, and customer outcomes in a fast-paced, customer-obsessed environment.