Customer Tech Architect — AI-First Observability Leader (Hybrid)

LogicMonitor; Austin (TX); Hybrid; USD 114,765 - 157,815; Full time

Benefits offered by this job

Health benefits

401K with company matching

Unlimited vacation

Job summary

LogicMonitor is seeking Customer Architects to be technical thought leaders who remove barriers and enable customers to maximize the value of the LogicMonitor platform. You will translate customer needs into actionable guidance and work across Sales, Success, and Product teams to deliver scalable solutions.

You will help design and deliver a training curriculum, empowering customers and internal teams to accelerate value delivery. International travel for onsite training is expected in this role.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6+ years experience required in a similar technical role.
• Significant experience in IT Infrastructure and/or software development across Compute, Storage, Databases, Networking, and Distributed systems.
• Experience in virtualization or cloud-native architectures, containerization, observability, and DevOps.
• Strong English communication and technical writing skills.

Responsibilities

• Help customers, prospects and internal teams with best-practice use of our product based on customer context and goals.
• Collaborate across Sales, Customer Success, Professional Services and Product teams to share know-how and frameworks.
• Develop and deliver a technical training curriculum to accelerate adoption for LogicMonitor customers.

Skills

IT infrastructure

Cloud & virtualization

DevOps practices

Technical communication

Public speaking

Education

Bachelor's degree or equivalent

Tools

VMware

Hyper-V

NetApp/EMC storage

F5 BIG-IP

IIS/Apache/Tomcat

SQL/MySQL/PostgreSQL

PowerShell/Groovy

Job description

LogicMonitor is seeking Customer Architects to be technical thought leaders who remove barriers and enable customers to maximize the value of the LogicMonitor platform. You will translate customer needs into actionable guidance and work across Sales, Success, and Product teams to deliver scalable solutions.

You will help design and deliver a training curriculum, empowering customers and internal teams to accelerate value delivery. International travel for onsite training is expected in this role.