Partner CX Solutions Engineer (Remote)

Zoom; United States; Remoto; USD 131.000 - 262.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits program

Work-life balance

Career development opportunities

Descrizione del lavoro

Zoom is seeking a Partner Solutions Engineer with strong CX and Contact Center experience to enable and grow partner practices across North America. You will act as a technical advisor, map business goals to scalable CX solutions, and lead partner enablement through workshops and design reviews.

The role emphasizes AI-driven CX, self-service, agent assist, analytics, and cross-functional collaboration with sales, product, and specialist teams. Hybrid/remote work options apply.

Competenze

• 5+ years of solution engineering, sales engineering, partner engineering, or related experience in CX, CCaaS, or cloud contact center environments.
• Strong knowledge of modern CX technologies and workflows, including contact center, workforce engagement, analytics, conversational AI, chatbots, voicebots, workflow automation, and customer journey solutions.
• Experience working with channel partners on technical enablement, practice development, and solution strategy.
• Ability to position CX solutions within broader communications, collaboration, and AI platform conversations.
• Understanding of AI-driven trends shaping the CX and CCaaS market.

Mansioni

• Serve as a pre-sales technical advisor to channel partners across North America, with a focus on CX and contact center solutions.
• Build strong relationships with partner pre-sales teams, architects, practice leaders, and other key stakeholders.
• Lead technical onboarding and enablement for partners building or expanding Zoom Customer Experience capabilities.
• Deliver technical workshops, training sessions, demos, and ongoing enablement aligned to partner maturity and growth goals.
• Work with priority partners to build and execute technical plans that grow adoption, strengthen solution readiness, and expand their Zoom CX practice.
• Translate partner business goals and technical requirements into scalable solution designs and recommended architectures.
• Help partners position AI as a core part of modern CX transformation, including self-service, agent assist, analytics, automation, and customer engagement workflows.
• Maintain working knowledge of adjacent Zoom portfolio areas, including voice, AI, and platform capabilities that support broader CX-led conversations.
• Collaborate with internal sales, product, partner, and specialist teams to share field feedback, address adoption blockers, and improve partner readiness.
• Understand and communicate relevant security, compliance, and regulatory considerations within CX and contact center environments.

Descrizione del lavoro

Zoom is seeking a Partner Solutions Engineer with strong CX and Contact Center experience to enable and grow partner practices across North America. You will act as a technical advisor, map business goals to scalable CX solutions, and lead partner enablement through workshops and design reviews.

The role emphasizes AI-driven CX, self-service, agent assist, analytics, and cross-functional collaboration with sales, product, and specialist teams. Hybrid/remote work options apply.