CX Channel Growth Leader - CCaaS

Zoom; Salt Lake City (UT); Hybrid; USD 151,000 - 330,000; Full time

Job summary

Zoom is seeking a Strategic Channel Manager with deep CX/CCaaS experience to identify, recruit, onboard and nurture CX-specialized partners. The role focuses on expanding indirect sales by building strong partnerships and driving Zoom's CX platform adoption.

The candidate will collaborate with regional partners, execute go-to-market strategies, provide sales training and marketing support, and track pipeline against quotas in a structured hybrid/work-from-home environment.

Qualifications

• 5+ years CX / Cloud (CCaaS) Channel creation experience
• Develop and maintain solid relationships with TSD channel partners to drive sales and meet revenue targets.
• Understanding of the competitor market.
• Have experience in Regional Channel Management - with Customer Experience technologies.
• Able to showcase experience in Contact Center and Partner Channels as well as larger NSPs.
• Develop, execute sales strategies for Partner programs, operations & sales enablement.
• Able to analyze sales data and market trends to identify opportunities for growth.
• Able to build and execute on go-to-market strategies.

Responsibilities

• Developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue
• Building business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio
• Working closely with current and new Partners to capture and leverage existing contracts for Zoom's growing CX platform
• Executing sales training and provide marketing support
• Tracking sales pipeline, bookings against quota and attainment thereof

Skills

CX/CCaaS channel creation

Job description

Zoom is seeking a Strategic Channel Manager with deep CX/CCaaS experience to identify, recruit, onboard and nurture CX-specialized partners. The role focuses on expanding indirect sales by building strong partnerships and driving Zoom's CX platform adoption.

The candidate will collaborate with regional partners, execute go-to-market strategies, provide sales training and marketing support, and track pipeline against quotas in a structured hybrid/work-from-home environment.