CX Channel Partner Growth Leader (Remote)

Zoom; Illinois; Hybrid; USD 151,000 - 330,000; Full time

Job summary

Zoom is seeking a Strategic Channel Manager specializing in Customer Experience (CCaaS) to lead onboarding and development of CX partners. You will recruit, enable and nurture channel partners, building plans with focus and growth partners to expand the CX portfolio and drive revenue.

You will collaborate with a dynamic sales team, manage training, track pipeline and influence contracts to maximize Zoom's CX platform adoption globally. Hybrid/remote work available.

Qualifications

• 5+ years CX / Cloud (CCaaS) Channel creation experience.
• Develop and maintain solid relationships with TSD channel partners to drive sales and meet revenue targets.
• Understanding of the competitor market.
• Have experience in Regional Channel Management - with Customer Experience technologies.
• Able to showcase experience in Contact Center and Partner Channels as well as larger NSPs.
• Develop, execute sales strategies for Partner programs, operations & sales enablement.
• Able to analyze sales data and market trends to identify opportunities for growth.
• Able to build and execute on go-to-market strategies.

Responsibilities

• Developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue
• Building business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio
• Working closely with current and new Partners to capture and leverage existing contracts for Zoom’s growing CX platform
• Executing sales training and provide marketing support
• Tracking sales pipeline, bookings against quota and attainment thereof

Skills

CX Channel Creation

Partner Relationships

Go-to-market strategy

Market Analysis

Sales Enablement

Competition Analysis

Job description

Zoom is seeking a Strategic Channel Manager specializing in Customer Experience (CCaaS) to lead onboarding and development of CX partners. You will recruit, enable and nurture channel partners, building plans with focus and growth partners to expand the CX portfolio and drive revenue.

You will collaborate with a dynamic sales team, manage training, track pipeline and influence contracts to maximize Zoom's CX platform adoption globally. Hybrid/remote work available.