Partner Solutions Engineer

Zoom; Illinois; Hybrid; USD 131,000 - 262,000; Full time

Job summary

Zoom is seeking a Partner Solutions Engineer with strong CX and Contact Center experience to help partners grow their Zoom CX practice and deliver modern, AI-first customer engagement solutions. You will work with channel partners across North America to enable, position, and expand Zoom Customer Experience solutions, acting as a trusted technical advisor linking business needs to practical designs.

The ideal candidate has 5+ years in solution engineering or related CX/channel roles, knowledge

Qualifications

• 5+ years of solution engineering or related CX/channel experience.
• Knowledge of CX technologies, CCaaS, analytics, AI, and workflows.
• Experience with channel partners on enablement and strategy.
• Ability to position CX solutions with communications/AI platforms.
• Understanding AI-driven trends shaping CX/CCaaS.

Responsibilities

• Serve as a pre-sales technical advisor to channel partners across North America, focusing on CX and CCaaS.
• Build relationships with partner pre-sales teams, architects, practice leaders, and key stakeholders.
• Lead technical onboarding and enablement for partners building Zoom CX capabilities.
• Deliver workshops, training, demos, and ongoing enablement aligned to partner growth.
• Work with priority partners to build and execute technical plans that grow adoption and solution readiness.
• Translate partner business goals and technical requirements into scalable solution designs and architectures.
• Help partners position AI as a core part of modern CX transformation, including self-service, agent assist, analytics, automation.
• Maintain working knowledge of adjacent Zoom portfolio areas, including voice, AI, and platform capabilities.
• Collaborate with internal teams to share field feedback and improve partner readiness.
• Understand and communicate security, compliance, and regulatory considerations within CX environments.

Skills

CX technologies

CCaaS

channel enablement

partner engineering

AI in CX

sales engineering

Job description

What You Can Expect

Zoom is seeking a Partner Solutions Engineer with strong Customer Experience (CX) and Contact Center experience to help partners grow their Zoom practice and deliver modern, AI-first customer engagement solutions.

In this role, you will work closely with channel partners across North America to enable, position, and expand Zoom Customer Experience solutions. You will act as a trusted technical advisor, helping partners connect business needs to practical solution designs across CX, AI, voice, and adjacent platform capabilities.

The ideal candidate brings deep CX knowledge, strong channel experience, technical credibility, and a passion for helping partners build differentiated solutions that improve customer engagement and business outcomes.

About The Team

Zoom helps people and businesses connect, collaborate, and deliver better experiences. As we continue to grow our partner ecosystem, the Partner Solutions Engineering team plays a critical role in helping partners build, position, and scale Zoom solutions in the market.

Responsibilities

• Serve as a pre-sales technical advisor to channel partners across North America, with a focus on CX and contact center solutions.
• Build strong relationships with partner pre-sales teams, architects, practice leaders, and other key stakeholders.
• Lead technical onboarding and enablement for partners building or expanding Zoom Customer Experience capabilities.
• Deliver technical workshops, training sessions, demos, and ongoing enablement aligned to partner maturity and growth goals.
• Work with priority partners to build and execute technical plans that grow adoption, strengthen solution readiness, and expand their Zoom CX practice.
• Translate partner business goals and technical requirements into scalable solution designs and recommended architectures.
• Help partners position AI as a core part of modern CX transformation, including self-service, agent assist, analytics, automation, and customer engagement workflows.
• Maintain working knowledge of adjacent Zoom portfolio areas, including voice, AI, and platform capabilities that support broader CX-led conversations.
• Collaborate with internal sales, product, partner, and specialist teams to share field feedback, address adoption blockers, and improve partner readiness.
• Understand and communicate relevant security, compliance, and regulatory considerations within CX and contact center environments.

What We're Looking For

• 5+ years of solution engineering, sales engineering, partner engineering, or related experience in CX, CCaaS, or cloud contact center environments.
• Strong knowledge of modern CX technologies and workflows, including contact center, workforce engagement, analytics, conversational AI, chatbots, voicebots, workflow automation, and customer journey solutions.
• Experience working with channel partners on technical enablement, practice development, and solution strategy.
• Ability to position CX solutions within broader communications, collaboration, and AI platform conversations.
• Understanding of AI-driven trends shaping the CX and CCaaS market.
• Experience building and executing partner technical enablement or growth plans.
• Strong presentation, communication, and relationship-building skills.
• Understanding of sell-through channel models and partner business structures.
• Experience implementing, designing, or architecting CX solutions is a plus.

Salary Range Or On Target Earnings

$131,200.00 - $262,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date

11/22/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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