Remote Partner Service Delivery Lead

HP; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

HP is seeking a Remote Partner Service Delivery Manager to support partners in delivering high-quality services within the HP ecosystem. This role focuses on post-sales delivery, operational excellence, and adoption of HP services and tools across a distributed partner network.

The rPSDM serves as a trusted advisor to partners, driving engagement through virtual business reviews, governance, and proactive program adoption, with a strong emphasis on customer outcomes and HP standards.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience in service delivery, operations management, or partner/account management.
• Strong communication and stakeholder management skills, including remote engagement.
• Ability to manage multiple partners and priorities in a fast-paced environment.
• Analytical mindset with data-driven decision making.

Responsibilities

• Partner Management & Engagement: Manage a defined portfolio of partners, serving as the primary contact for service delivery matters.
• Service Delivery Excellence: Ensure partners meet HP service delivery standards, SLAs, and compliance requirements.
• Partner Enablement & Program Adoption: Enable partners on HP service delivery programs, tools, and platforms.
• Collaboration & Stakeholder Alignment: Align with HP sales, channel, supply chain, and technical teams for partner success.
• Performance Management: Track KPIs (sNPS, SLA, resolution time) and provide improvements.

Skills

Communication

Stakeholder management

Remote collaboration

Analytics

Education

Bachelor’s degree or equivalent experience

Job description

HP is seeking a Remote Partner Service Delivery Manager to support partners in delivering high-quality services within the HP ecosystem. This role focuses on post-sales delivery, operational excellence, and adoption of HP services and tools across a distributed partner network.

The rPSDM serves as a trusted advisor to partners, driving engagement through virtual business reviews, governance, and proactive program adoption, with a strong emphasis on customer outcomes and HP standards.