Remote Senior Support & Services Manager

Hewlett Packard Enterprise; Honolulu (HI); On-site; USD 126,500 - 291,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Sr. Support Manager to lead a large, globally scoped service segment as a remote/teleworker role. You will drive strategy, governance, and growth across product service portfolios while guiding staff and coordinating with Product Groups, Sales, and Delivery teams.

The role emphasizes leadership, diversity, and business impact, with responsibility for mentoring, program management, and ensuring operational excellence in a dynamic, global environment.

Qualifications

• 12+ years in service business management.
• Established background managing high‑level individual contributors.
• Typically first level and advanced level university degree.

Responsibilities

• Defines strategic direction and plans for service business, monitors performance and implements corrections.
• Monitors product and service metrics and delivers action plans for issues.
• Builds relationships with Product Groups, Partners, Services and Delivery teams.
• Leads initiatives and programs that affect business models and competitive advantages.
• Mentors direct reports and supports staff development.
• Fosters a growth‑oriented, diverse, high‑performing work environment.

Skills

Leadership

People management

Communication

Strategic thinking

Negotiation

Cross‑functional collaboration

Problem solving

Education

Bachelor's or Master's degree

Job description

Hewlett Packard Enterprise is seeking a Sr. Support Manager to lead a large, globally scoped service segment as a remote/teleworker role. You will drive strategy, governance, and growth across product service portfolios while guiding staff and coordinating with Product Groups, Sales, and Delivery teams.

The role emphasizes leadership, diversity, and business impact, with responsibility for mentoring, program management, and ensuring operational excellence in a dynamic, global environment.