Remote Partner Growth Manager: Retention & Expansion

Intuit, Inc.; Annapolis (MD); Remote; USD 176,000 - 238,000; Full time

Job summary

Intuit, Inc. in Maryland is seeking a Partner Growth Manager to own post-sale revenue for customers acquired through reseller partners. You will drive retention and expansion with a partner-led model across mid-market products, ensuring a seamless handoff from close to go-live and beyond.

The role emphasizes GRR/NRR targets, renewal forecasting, and collaboration with implementation partners to maximize expansion opportunities and customer health.

Qualifications

• 10+ years of experience in customer success, account management, or a post-sale revenue role.
• Proven track record of meeting GRR and NRR targets.
• Experience managing relationships through channel partners or resellers.
• Strong commercial instincts: you are comfortable identifying expansion opportunities and closing upsell/cross-sell deals.
• Excellent relationship management at multiple levels: executives, users, and partner teams.
• Accurate forecasting discipline and keeping your forecast honest.
• Proficiency with CRM tools (Salesforce preferred) and customer success platforms.

Responsibilities

• Own post-sale revenue performance for customers acquired through reseller partner channel.
• Lead retention and expansion through upsell, cross-sell, and upgrade motions with partners.
• Conduct regular health reviews and surface risks or opportunities with partners.
• Forecast renewal outcomes and lead renewal motions with customers and partners.
• Position AI capabilities (Intuit Agent Studio) as a retention/expansion lever.
• Coordinate with implementation partners to ensure steady post-sale engagement.

Skills

Customer success

Account management

Sales experience

Channel partners

Forecasting

CRM tools

Education

Bachelor's degree

Tools

Salesforce

Customer success platforms

Job description

Intuit, Inc. in Maryland is seeking a Partner Growth Manager to own post-sale revenue for customers acquired through reseller partners. You will drive retention and expansion with a partner-led model across mid-market products, ensuring a seamless handoff from close to go-live and beyond.

The role emphasizes GRR/NRR targets, renewal forecasting, and collaboration with implementation partners to maximize expansion opportunities and customer health.