Partner Growth & Retention Manager

Intuit, Inc.; Columbus (OH); Remote; USD 160,000 - 216,000; Full time

Job summary

Intuit, Inc. is seeking a Partner Growth Manager to own post-sale revenue growth for customers acquired via reseller partners.

You manage a book of business across partner portfolios through implementation and live phases, focusing on retention, expansion, and proactive risk management. You will drive GRR and NRR with upsell, cross-sell, and upgrade motions across QuickBooks Advanced, Intuit Enterprise Suite, Intuit Services, and Intuit Agent Studio, coordinating closely with partners to

Qualifications

• 10+ years of experience in customer success, account management, or a post-sale revenue role within a SaaS or enterprise software company.
• Demonstrated track record of meeting or exceeding GRR and NRR targets across a named account or portfolio book of business.
• Experience managing customer relationships through and alongside channel partners or resellers — you understand how to influence customer outcomes when you are not the only party in the room.
• Strong commercial instincts: you are comfortable identifying expansion opportunities, building a business case with customers, and closing upsell and cross-sell deals.
• Excellent relationship management skills at multiple levels: executive sponsors, day-to-day product users, and partner account teams.
• Accurate forecasting discipline: you know your book, you flag risks early, and your forecast reflects reality.
• Proficiency with CRM tools (Salesforce preferred) and customer success platforms.

Responsibilities

• Post-close engagement during implementation
• Establish a relationship with the customer and the implementation partner from day one of the implementation phase — not at go-live.
• Monitor implementation health in collaboration with the services team or services partner: tracking milestone progress, identifying risks or delays, and escalating where the implementation trajectory threatens customer confidence or go-live timing.
• Identify and position expansion opportunities during the implementation phase — additional product lines, upgraded tiers, or service add-ons that are natural fits based on the customer's configuration and use case.
• Coordinate with the partner to ensure they are actively engaged in the customer''s success during implementation, not just at point of sale.
• Own GRR for your full book of business: proactively identify at-risk customers, develop and execute retention plans, and resolve the root causes of downgrade or churn risk before renewal conversations.
• Drive NRR through structured upsell, cross-sell, and upgrade motions: identifying expansion opportunities across QuickBooks Advanced, Intuit Enterprise Suite, Intuit Services, and Intuit Agent Studio, and executing those opportunities through and alongside the partner.
• Conduct regular customer health reviews in partnership with the reseller partner, establishing a shared view of product adoption, satisfaction, and expansion readiness.
• Own the renewal motion for your book: forecasting renewal outcomes accurately, engaging customers and partners ahead of renewal dates, and closing renewals on time and at or above contract value.
• Drive activation and adoption of Intuit Agent Studio as a retention and expansion lever — positioning AI capabilities as a reason to stay and expand, not just a feature.

Skills

Channel partnerships

Forecasting

Relationship management

Strategic selling

Customer success mindset

Education

Bachelor's degree

Tools

Salesforce

Customer success platforms

Job description

Intuit, Inc. is seeking a Partner Growth Manager to own post-sale revenue growth for customers acquired via reseller partners.

You manage a book of business across partner portfolios through implementation and live phases, focusing on retention, expansion, and proactive risk management. You will drive GRR and NRR with upsell, cross-sell, and upgrade motions across QuickBooks Advanced, Intuit Enterprise Suite, Intuit Services, and Intuit Agent Studio, coordinating closely with partners to