Remote Partner Growth Manager — Retention & Upsell

Intuit, Inc.; Austin (TX); Remote; USD 179,000 - 256,000; Full time

Job summary

Intuit, Inc. seeks a Partner Growth Manager to own post-sale revenue for customers acquired through reseller partners. You’ll drive retention and expansion across mid-market products, from implementation through live operations, with the partner as your primary lever.

You will forecast GRR/NRR, manage renewals, and identify expansion opportunities, coordinating with services partners to ensure customer success at scale.

Qualifications

• 10+ years in customer success, account management, or post-sale revenue in SaaS/enterprise software.
• Proven GRR/NRR targets across a named account or portfolio book.
• Experience managing customer relationships with channel partners or resellers.
• Strong commercial instincts for expansion, upsell and cross-sell opportunities.
• Excellent relationship management with executives and product users.
• Accurate forecasting; proactive risk flagging and realistic forecasts.
• Proficiency with CRM tools (Salesforce preferred) and CS platforms.

Responsibilities

• Own GRR and NRR forecasts across the full book, with renewal dates and expansion opportunities.
• Forecast accurately, highlight churn drivers, and surface expansion blockers.
• Lead retention and expansion motions via upsell, cross-sell, and upgrades with partners.
• Manage post-sale renewals, engagements before renewal dates, and on-time renewals.
• Position Intuit Agent Studio as a retention/expansion driver in conversations.

Skills

Customer success

Account management

Post-sale revenue

Channel partner experience

Forecasting accuracy

Education

Bachelor's degree in Business, Finance, or related field

Tools

Salesforce

Job description

Intuit, Inc. seeks a Partner Growth Manager to own post-sale revenue for customers acquired through reseller partners. You’ll drive retention and expansion across mid-market products, from implementation through live operations, with the partner as your primary lever.

You will forecast GRR/NRR, manage renewals, and identify expansion opportunities, coordinating with services partners to ensure customer success at scale.