Partner Growth Manager: Post-Sale & Expansion

Intuit, Inc.; Trenton (NJ); Remote; USD 185,000 - 250,000; Full time

Job summary

Intuit, Inc. is seeking a Partner Growth Manager to own post-sale revenue for customers acquired via reseller partners. You’ll manage retention and expansion across multiple product lines, maintaining health during implementation and after go-live.

You’ll coordinate with partners, track GRR/NRR, and drive structured expansion opportunities while forecasting renewals and renewals on time. You will lead a team through implementation and ongoing engagement, ensuring customer outcomes are achieved

Qualifications

• 10+ years of experience in customer success, account management, or a post-sale revenue role within a SaaS or enterprise software company.
• Demonstrated track record of meeting or exceeding GRR and NRR targets across a named account or portfolio book of business.
• Experience managing customer relationships through and alongside channel partners or resellers — you understand how to influence customer outcomes when you are not the only party in the room.
• Strong commercial instincts: you are comfortable identifying expansion opportunities, building a business case with customers, and closing upsell and cross-sell deals.
• Excellent relationship management skills at multiple levels: executive sponsors, day-to-day product users, and partner account teams.
• Accurate forecasting discipline: you know your book, you flag risks early, and your forecast reflects reality.
• Proficiency with CRM tools (Salesforce preferred) and customer success platforms.

Responsibilities

• Post-close engagement during implementation.
• Establish a relationship with the customer and the implementation partner from day one of the implementation phase.
• Monitor implementation health in collaboration with the services team or services partner: tracking milestone progress, identifying risks or delays, and escalating where needed.
• Identify and position expansion opportunities during the implementation phase through product lines, upgraded tiers, or service add-ons.
• Coordinate with the partner to ensure they are actively engaged in the customer's success during implementation, not just at point of sale.
• Post go-live: retention and expansion.
• Own GRR for your full book of business and proactively identify at-risk customers.
• Drive NRR through upsell, cross-sell, and upgrade motions across multiple Intuit offerings.
• Conduct regular customer health reviews with the reseller partner and share a unified view of product adoption and expansion readiness.
• Own renewal motions: forecast renewal outcomes, engage customers and partners ahead of renewal dates, and close renewals on time and at contract value.
• Drive activation and adoption of Intuit Agent Studio as a retention/expansion lever.

Skills

Customer success

Account management

Post-sale revenue

Channel partners

Forecasting

Relationship management

Sales experience

Product knowledge (Intuit)

Education

Bachelor's degree in Business/Finance or related field

Tools

Salesforce

Job description

Intuit, Inc. is seeking a Partner Growth Manager to own post-sale revenue for customers acquired via reseller partners. You’ll manage retention and expansion across multiple product lines, maintaining health during implementation and after go-live.

You’ll coordinate with partners, track GRR/NRR, and drive structured expansion opportunities while forecasting renewals and renewals on time. You will lead a team through implementation and ongoing engagement, ensuring customer outcomes are achieved