Partner Growth & Retention Manager

Intuit, Inc.; Richmond (VA); Remote; USD 176,000 - 238,000; Full time

Job summary

Intuit, Inc. is seeking a Partner Growth Manager to own post-sale revenue with reseller partners across mid-market products. You’ll manage a book from handoff at closed-won through implementation and live operations, focusing on retention, expansion, and healthy GRR/NRR.

You will coordinate with implementation partners, monitor health signals, and position upsell opportunities in QuickBooks Advanced, Intuit Enterprise, and related services. Strong forecasting discipline required.

Qualifications

• 10+ years of experience in customer success, account management, or a post-sale revenue role within a SaaS or enterprise software company.
• Proven track record of meeting or exceeding GRR and NRR targets across a named account or portfolio book of business.
• Experience managing customer relationships through and alongside channel partners or resellers.
• Strong commercial instincts: identify expansion opportunities, build a business case with customers, and close upsell/cross-sell deals.
• Excellent relationship management skills at multiple levels: executives, product users, and partner teams.
• Accurate forecasting discipline: know your book, flag risks early, forecast reflects reality.

Responsibilities

• Post-close engagement during implementation.
• Establish relationships with customers and implementation partners from day one of the implementation phase.
• Monitor implementation health with the services team or partner: track milestones, identify risks, escalate when needed.
• Identify and position expansion opportunities during implementation (additional product lines, upgraded tiers, service add-ons).
• Coordinate with partners to ensure active engagement in customer success during implementation.

Skills

Customer success

Account management

Sales

Education

Bachelor's degree in Business/Finance or related field

Tools

Salesforce

Job description

Intuit, Inc. is seeking a Partner Growth Manager to own post-sale revenue with reseller partners across mid-market products. You’ll manage a book from handoff at closed-won through implementation and live operations, focusing on retention, expansion, and healthy GRR/NRR.

You will coordinate with implementation partners, monitor health signals, and position upsell opportunities in QuickBooks Advanced, Intuit Enterprise, and related services. Strong forecasting discipline required.