Remote Part-Time Technical Support Coordinator

Marchex; United States; Remote; USD 21,000 - 26,000; Part time

Benefits offered by this job

Paid sick leave

401(k) plan

Job summary

Marchex is seeking a Technical Support Coordinator for a part-time remote position in the United States. You will act as the first point of contact for customers, gather evidence, troubleshoot, and coordinate escalations to restore service and protect value.

The role emphasizes clear communication, thorough case documentation, and cross-functional collaboration. Responsibilities include analyzing issues, documenting findings, and escalating when needed, with a focus on consistent follow-through

Qualifications

• High school diploma or equivalent required; post-secondary coursework or relevant customer service or technical experience is a plus.
• Interest in technology and ability to learn software products, support tools, and structured troubleshooting methods.
• Clear written and verbal communication skills and comfort communicating with customers.

Responsibilities

• Review incoming support cases and gather the details needed to reproduce and understand reported issues.
• Perform initial troubleshooting using approved tools, product documentation, logs, reports, and established diagnostic steps.
• Identify patterns, document findings, and resolve routine product, configuration, data, and integration issues within assigned permissions.
• Escalate complex or high-impact issues with clear evidence, troubleshooting history, customer impact, and recommended next steps.

Skills

Clear written and verbal communication

Analytical and problem-solving skills

Documentation and record-keeping

Reliable attendance

Microsoft Office

Ticketing systems

APIs

SQL

Log analysis

Education

High school diploma

Tools

Microsoft Office

Ticketing systems

APIs

SQL

Log analysis

Job description

Marchex is seeking a Technical Support Coordinator for a part-time remote position in the United States. You will act as the first point of contact for customers, gather evidence, troubleshoot, and coordinate escalations to restore service and protect value.

The role emphasizes clear communication, thorough case documentation, and cross-functional collaboration. Responsibilities include analyzing issues, documenting findings, and escalating when needed, with a focus on consistent follow-through