Remote Client Care & Coordination Specialist

Medium; Baltimore (MD); Remote; USD 40,000 - 70,000; Full time

Job summary

Medium is seeking a Customer Care Coordinator for a fully remote position in the United States. The role focuses on timely client support, coordinating services, and maintaining clear communication throughout the client journey.

You will handle inquiries, manage scheduling, and ensure accurate records while contributing to a positive and consistent client experience in a remote setting.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently in a remote setting.
• Detail-oriented with the ability to manage multiple tasks.
• Comfortable using email, messaging platforms, and online systems.

Responsibilities

• Serve as a point of contact for client inquiries and support requests.
• Assist with coordinating services, scheduling, and follow-ups.
• Provide clear and professional communication regarding updates and next steps.
• Maintain accurate records of client interactions and requests.
• Monitor tasks and ensure timely responses and resolutions.
• Support a positive and consistent client experience.

Skills

Strong communication

Organizational skills

Remote work ability

Multi-tasking

Customer service mindset

Job description

Medium is seeking a Customer Care Coordinator for a fully remote position in the United States. The role focuses on timely client support, coordinating services, and maintaining clear communication throughout the client journey.

You will handle inquiries, manage scheduling, and ensure accurate records while contributing to a positive and consistent client experience in a remote setting.