Remote Entry-Level Customer Care Pro (Tech Support)

American Express; Madison (WI); Hybrid; USD 24,796 - 30,307; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

American Express is seeking a Customer Care Professional in Wisconsin, USA. You will provide customer service across calls, chat, and mobile messaging while building relationships, educating customers on products, and meeting performance targets.

The role requires a Bachelor’s Degree and offers a hybrid arrangement, with remote work up to the specified limits and a focus on digital system navigation and problem solving.

Qualifications

• 2+ years of customer service experience, including 6 months of chat assistance.

Responsibilities

• Provide customer service across multiple channels (calls, chat, mobile messaging).
• Build significant relationships with clients via consultative techniques, understand their needs, propose solutions and negotiate outcomes.
• Educate customers on products based on their preferences.
• Meet and exceed performance goals, compliance guidelines and productivity targets.
• Navigate systems and applications to assist customers and enable use of online and mobile platforms.
• Report essential information including payment details, changes of information, and travel notifications.
• Re-prioritize and adapt to changing environments.

Skills

Customer service

Chat support

Negotiation

Communication

Problem solving

Digital literacy

Education

Bachelor’s Degree

Job description

American Express is seeking a Customer Care Professional in Wisconsin, USA. You will provide customer service across calls, chat, and mobile messaging while building relationships, educating customers on products, and meeting performance targets.

The role requires a Bachelor’s Degree and offers a hybrid arrangement, with remote work up to the specified limits and a focus on digital system navigation and problem solving.