Remote Part-Time Customer Care Rep I

QUEST DIAGNOSTICS INC; Lenexa (KS); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Vacation & Health Time

Holidays + MyDay off

401(k) match

Annual incentive

Employee stock purchase plan

Education assistance

Wellness program

Job summary

Quest Diagnostics is seeking a Customer Care Representative I (Part-Time) in Lenexa, KS. Training onsite for 4-5 weeks in Renner Blvd, Lenexa, with a remote schedule Monday–Friday, 10:00AM–2:00PM Central once trained.

The role involves health-related customer support across multiple channels, maintaining patient confidentiality and delivering empathetic service. Part-time benefits apply depending on hours worked and company policy.

Qualifications

• 1-year related customer service experience.

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Skills

Outlook & Excel

Phone systems

Chat

Automation

AI

Job description

Quest Diagnostics is seeking a Customer Care Representative I (Part-Time) in Lenexa, KS. Training onsite for 4-5 weeks in Renner Blvd, Lenexa, with a remote schedule Monday–Friday, 10:00AM–2:00PM Central once trained.

The role involves health-related customer support across multiple channels, maintaining patient confidentiality and delivering empathetic service. Part-time benefits apply depending on hours worked and company policy.