Remote Part-Time Customer Care Associate

QUEST DIAGNOSTICS INC; Lenexa, Northern (KS, KY); Hybrid; USD 23,000 - 28,000; Part time

Job summary

Quest Diagnostics is hiring a part-time Customer Care Representative I in Lenexa, Kansas. The role focuses on delivering a consistent, multichannel customer experience while handling routine health-related inquiries and results using phone, email, chat, and other digital channels.

The position starts with remote scheduling (Mon–Fri, 10:00 AM–2:00 PM Central) after a 4–5 week onsite training period in Lenexa, with potential for annual bonus consideration based on performance and business needs.

Qualifications

• 1-year related customer service experience.
• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Skills

Customer service

Multichannel communication

Communication

Tools

Outlook

Excel

Phone systems

Job description

Quest Diagnostics is hiring a part-time Customer Care Representative I in Lenexa, Kansas. The role focuses on delivering a consistent, multichannel customer experience while handling routine health-related inquiries and results using phone, email, chat, and other digital channels.

The position starts with remote scheduling (Mon–Fri, 10:00 AM–2:00 PM Central) after a 4–5 week onsite training period in Lenexa, with potential for annual bonus consideration based on performance and business needs.