Customer Care Representative I

QUEST DIAGNOSTICS INC; Lenexa, Northern (KS, KY); Hybrid; USD 23,000 - 28,000; Part time

Job summary

Quest Diagnostics is hiring a part-time Customer Care Representative I in Lenexa, Kansas. The role focuses on delivering a consistent, multichannel customer experience while handling routine health-related inquiries and results using phone, email, chat, and other digital channels.

The position starts with remote scheduling (Mon–Fri, 10:00 AM–2:00 PM Central) after a 4–5 week onsite training period in Lenexa, with potential for annual bonus consideration based on performance and business needs.

Qualifications

• 1-year related customer service experience.
• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Skills

Customer service

Multichannel communication

Communication

Tools

Outlook

Excel

Phone systems

Job description

Job Description

Customer Care Representative I (Part-Time) - Lenexa, KS

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of aroutine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Start date: September 21st

Training: Must be able to attend training onsite for 4-5 weeks in Renner Blvd. Lenexa, KS. Schedule is Monday- Friday, 10:00AM - 2:00PM Central.

Work Schedule: Remote, Monday - Friday, 10:00AM - 2:00PM Central.

Pay Range: $17.25+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Part-time employees (29 hours or less per week) are eligible for:

• Vacation and Health/Flex Time (part-time employees scheduled to work at least 20 hours per week)
• 6 Holidays plus 1 "MyDay" off (if regularly scheduled to work 20+ hours per week)
• 401(k) pre-tax and/or ROTH IRA with company match up to 5% after 12 months of service
• Annual incentive plans
• Employee stock purchase plan
• Education assistance through MyQuest for Education
• Annual, no-cost health assessment program Blueprint for Wellness
• and so much more!

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of aroutine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Qualifications

Required Work Experience

• 1-year related customer service excellenceexperience.

Preferred Work Experience

• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical and Mental Requirements

• Consistent exceptional customer service, accuracy and quality focus required.

Knowledge

Align to Quest Culture & How We Work:

• CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
• CARE - We show each person they matter.
• COLLABORATION - We commit teamwork - inside and outside of Quest.
• CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
• CURIOUSITY - We ask vital questions in search of richer answers.
• FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.

Skills

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital

67061

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.