Remote Customer Care Specialist I - Patient Experience

Quest Diagnostics Incorporated; Johnson City (KS); On-site; USD 19,604 - 27,922; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Education assistance

Flexible Spending Accounts

Annual performance bonuses

Job summary

Quest Diagnostics Incorporated is seeking a Customer Care Representative I in Lenexa, KS. This role involves delivering exceptional customer service through various channels to support health-related inquiries. The candidate should have at least one year of customer service experience, preferably in health care. Training is provided onsite for the first five weeks, with a work schedule that allows for remote work thereafter. A salary starting at $17.25 per hour with comprehensive benefits is included.

Qualifications

• 1-year related customer service excellence experience.
• Preferred health care and laboratory related experience.

Responsibilities

• Support assigned client groups performing routine health related customer activities.
• Make outbound health related customer calls following set scripts.

Skills

Digital skills (Outlook & Excel)

Customer service excellence

Health care knowledge

Job description

Quest Diagnostics Incorporated is seeking a Customer Care Representative I in Lenexa, KS. This role involves delivering exceptional customer service through various channels to support health-related inquiries. The candidate should have at least one year of customer service experience, preferably in health care. Training is provided onsite for the first five weeks, with a work schedule that allows for remote work thereafter. A salary starting at $17.25 per hour with comprehensive benefits is included.