Remote Part-Time Bilingual Customer Service Agent

American Red Cross; Michigan; Remote; USD 22,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

Health Spending Accounts & Flexible FS

PTO starting at 15 days

Job summary

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent to support its Training Services Team. The role is remote and open to candidates nationwide in the United States, with an anticipated start around January 4th, 2027.

Fluency in English and Spanish is preferred to deliver outstanding service. Responsibilities include answering calls and emails, maintaining records, and meeting production targets while complying with procedures and policies.

Qualifications

• High School diploma or equivalent is required.
• 1 year of customer service, sales, or call center experience preferred.
• Excellent customer service and problem-solving skills are required.

Responsibilities

• Answer inbound calls and emails from learners and instructors; resolve inquiries.
• Update account records and note reason and resolution of inquiry.
• Maintain daily production standards: AHT, calls/hour, emails/hour, quality.
• Route complex problems to appropriate teams and escalate as needed.
• Perform duties in compliance with SOPs and regulations.

Skills

Customer service

Problem solving

Verbal written communication

Typing

Data entry

Teamwork

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent to support its Training Services Team. The role is remote and open to candidates nationwide in the United States, with an anticipated start around January 4th, 2027.

Fluency in English and Spanish is preferred to deliver outstanding service. Responsibilities include answering calls and emails, maintaining records, and meeting production targets while complying with procedures and policies.