Remote Paper Services Account Manager – Western US

ANDRITZ AG; Salem (OR); Remote; USD 110,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision benefits

Retirement savings program

Paid time off and holidays

Career development opportunities

Remote-based role

Job summary

ANDRITZ AG is seeking a Service Account Manager to support customers across the Western United States. This home-office based role focuses on strategic account development, building relationships with paper mills, and delivering value through ANDRITZ's service solutions.

The position demands strong sales acumen, deep industry knowledge, and the ability to travel up to 80% within the region. Collaborate with engineering, service, and product teams to grow accounts and ensure customer satisfaction.

Qualifications

• Bachelor's degree in Engineering or equivalent.
• Minimum 10 years of experience within the pulp and paper industry.
• Knowledge of ANDRITZ Stock Preparation and Paper Machine Service product lines.
• Strong verbal, written, and interpersonal communication skills.
• Proven ability to build and maintain long-term customer relationships.
• Strong organizational and time management skills.
• Proficiency with CRM systems and sales management tools.
• Ability and willingness to travel extensively throughout the assigned territory (approximately 80%).

Responsibilities

• Develop, manage, and grow customer relationships throughout the Western U.S.
• Identify and pursue sales opportunities across ANDRITZ Paper Service products and solutions.
• Serve as a trusted advisor by understanding customer operations, challenges, and business objectives.
• Collaborate with engineering, service, project management, and product teams to deliver customer-focused solutions.
• Lead customer meetings, technical discussions, presentations, and account reviews.
• Maintain territory plans, forecasts, opportunity pipelines, and customer activity within CRM systems.
• Monitor customer satisfaction and implement strategies that support long-term account growth and retention.
• Stay informed on market trends, competitive activity, and emerging opportunities within the pulp and paper industry.

Skills

Communication skills

Relationship building

Organizational skills

CRM proficiency

Travel willingness

Education

Engineering degree

Tools

CRM software

Sales management tools

Job description

ANDRITZ AG is seeking a Service Account Manager to support customers across the Western United States. This home-office based role focuses on strategic account development, building relationships with paper mills, and delivering value through ANDRITZ's service solutions.

The position demands strong sales acumen, deep industry knowledge, and the ability to travel up to 80% within the region. Collaborate with engineering, service, and product teams to grow accounts and ensure customer satisfaction.