Remote Outbound Patient Enrollment Specialist

Cadence Health; Oregon; Híbrido; USD 32.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Competitive pay & equity

401k plan + matching

Paid time off

Paid parental leave

Home office stipend

Descripción de la vacante

Cadence Health is seeking an Outbound Patient Enrollment Specialist for a high-volume, phone-based role. You will drive outbound enrollment conversations from first contact to completed enrollment, scheduling follow-ups with the Cadence Care team and building trust with patients.

The position emphasizes clear communication, attention to detail, and adherence to HIPAA standards, working remotely from the United States with standard business hours across time zones.

Formación

• 0-2 years of sales or customer service experience.
• Prior experience conducting high-volume outbound or inbound calls is preferred.
• Strong communication and problem-solving skills, with ability to address concerns and provide information for informed decisions.
• Ability to maintain strict patient confidentiality per HIPAA and Cadence standards.
• Experience with AI tools such as Claude and Google Gemini.

Responsabilidades

• Clearly communicate program details, benefits, expectations, and patient responsibilities.
• Facilitate virtual enrollments and schedule follow-up appointments with Cadence Care team.
• Build rapport and trust with patients, nurturing lasting relationships based on mutual respect.
• Follow scripts to meet QA standards while connecting authentically with patients.
• Balance high-quality patient interactions with productivity targets.

Conocimientos

Communication skills

Phone-based outreach

Outbound sales experience

Patient focus

Herramientas

Claude

Google Gemini

Descripción del empleo

Cadence Health is seeking an Outbound Patient Enrollment Specialist for a high-volume, phone-based role. You will drive outbound enrollment conversations from first contact to completed enrollment, scheduling follow-ups with the Cadence Care team and building trust with patients.

The position emphasizes clear communication, attention to detail, and adherence to HIPAA standards, working remotely from the United States with standard business hours across time zones.