Outbound Patient Enrollment Specialist (New College Graduate)

Cadence Health; Oregon; Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Fully remote

Competitive pay & equity

401k plan + matching

Paid time off

Paid parental leave

Home office stipend

Job summary

Cadence Health is seeking an Outbound Patient Enrollment Specialist for a high-volume, phone-based role. You will drive outbound enrollment conversations from first contact to completed enrollment, scheduling follow-ups with the Cadence Care team and building trust with patients.

The position emphasizes clear communication, attention to detail, and adherence to HIPAA standards, working remotely from the United States with standard business hours across time zones.

Qualifications

• 0-2 years of sales or customer service experience.
• Prior experience conducting high-volume outbound or inbound calls is preferred.
• Strong communication and problem-solving skills, with ability to address concerns and provide information for informed decisions.
• Ability to maintain strict patient confidentiality per HIPAA and Cadence standards.
• Experience with AI tools such as Claude and Google Gemini.

Responsibilities

• Clearly communicate program details, benefits, expectations, and patient responsibilities.
• Facilitate virtual enrollments and schedule follow-up appointments with Cadence Care team.
• Build rapport and trust with patients, nurturing lasting relationships based on mutual respect.
• Follow scripts to meet QA standards while connecting authentically with patients.
• Balance high-quality patient interactions with productivity targets.

Skills

Communication skills

Phone-based outreach

Outbound sales experience

Patient focus

Tools

Claude

Google Gemini

Job description

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

The Role

We're hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred to Cadence by partner physicians. You will own the outbound patient enrollment conversation from first contact through completed enrollment. This is a high volume, phone based role that requires clear communication and high attention to detail.

Schedule

Standard working hours are Monday through Friday 9:30 AM to 6:00 PM on Eastern, Central, Mountain, or Pacific Time.

What You'll Do

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

• 0-2 years of sales or customer service experience.
• Prior experience conducting high-volume outbound or inbound calls is preferred.
• Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.
• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
• Experience with AI tools (such as Claude and Google Gemini).

Compensation

The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $67K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.

Benefits & Perks

Competitive pay & equity*Fully remoteComprehensive health coverage: Medical, dental & visionPaid time off401k plan + matchingPaid parental leaveHome office stipend*benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.