Remote Outbound Patient Enrollment Specialist

Cadence; New York (NY); Remote; USD 32,000 - 33,000; Full time

Benefits offered by this job

Fully remote

Competitive pay & equity*

Comprehensive health coverage: Medical

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

Job summary

Cadence is seeking an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred by partner physicians. You will own the enrollment conversation from first contact through completion in a high-volume phone-based role that demands clear communication and meticulous attention to detail.

The position is fully remote in the United States with standard hours Mon-Fri 9:30 AM–6:00 PM ET.

Qualifications

• 0-2 years of sales or customer service experience.
• Prior experience conducting high-volume outbound or inbound calls is preferred.
• Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.
• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
• Experience with AI tools (such as Claude and Google Gemini).

Responsibilities

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

Skills

0-2 years sales experience

Customer service

Clear communication

HIPAA compliance

AI tools (Claude, Gemini)

Tools

Claude

Google Gemini

Job description

Cadence is seeking an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred by partner physicians. You will own the enrollment conversation from first contact through completion in a high-volume phone-based role that demands clear communication and meticulous attention to detail.

The position is fully remote in the United States with standard hours Mon-Fri 9:30 AM–6:00 PM ET.