Remote Healthcare Appointment Scheduler

Humana; Austin (TX); Remote; USD 45.000 - 61.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Zusammenfassung

Humana is seeking an Outbound Tele Sales Agent to engage with members through outbound calls and schedule virtual appointments with healthcare providers. This remote role serves the state of Texas, requires strong customer engagement and telephonic communication skills, and supports reaching scheduling targets.

You will utilize the CRM to track interactions and follow up with members and providers. The role emphasizes understanding value-based primary care concepts, with preferred bilingual

Qualifikationen

• Ability to connect meaningfully with customers to build emotional engagement.
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience.
• Comfort working in a telephonic intensive environment.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Aufgaben

• Make outbound calls to members to promote and schedule virtual appointments.
• Schedule virtual appointments with healthcare providers and maintain detailed CRM notes.
• Perform follow-ups with members, other entities and providers to meet scheduling targets.
• Collaborate with team members to achieve weekly and monthly scheduling goals.

Kenntnisse

Outbound tele sales

Customer engagement

Communication

Bilingual English/Spanish

Ausbildung

Bachelor's degree

Jobbeschreibung

Humana is seeking an Outbound Tele Sales Agent to engage with members through outbound calls and schedule virtual appointments with healthcare providers. This remote role serves the state of Texas, requires strong customer engagement and telephonic communication skills, and supports reaching scheduling targets.

You will utilize the CRM to track interactions and follow up with members and providers. The role emphasizes understanding value-based primary care concepts, with preferred bilingual