Remote Healthcare Scheduling Specialist

Humana Inc; Jackson (MS); Remote; USD 45,000 - 61,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana Inc. is seeking an Outbound Tele Sales Agent for a remote position in Mississippi.

You will engage with members by making outbound calls to schedule virtual appointments with healthcare providers, promoting the benefits of virtual care, and addressing inquiries in a compliant, customer-focused manner. Ideal candidates will have telephonic sales experience, a Bachelor's degree preferred, and bilingual English/Spanish capabilities.

Qualifications

• Ability to connect meaningfully with customers to build emotional engagement.
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience.
• Comfort working in a telephonic intensive environment.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Responsibilities

• Conduct outbound calls to members to promote and schedule virtual appointments.
• Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.
• Utilize persuasive techniques to encourage members to agree to schedule an appointment.
• Address any questions or concerns members may have regarding virtual services, providing accurate information and support.
• Maintain detailed records of each call, including member responses and scheduled appointments, in the CRM system.
• Performs follow up with members, outside entities and/or providers.
• Ensures responses to member and/or provider inquiries are completed efficiently to achieve service and quality.
• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
• Stay informed about healthcare services and offerings to provide up-to-date information to members.
• Follow all compliance and regulatory requirements when handling member information.

Skills

Customer engagement

Clear communication

Telephonic sales

Bilingual English/Spanish

Healthcare knowledge

Education

Bachelor's degree

Job description

Humana Inc. is seeking an Outbound Tele Sales Agent for a remote position in Mississippi.

You will engage with members by making outbound calls to schedule virtual appointments with healthcare providers, promoting the benefits of virtual care, and addressing inquiries in a compliant, customer-focused manner. Ideal candidates will have telephonic sales experience, a Bachelor's degree preferred, and bilingual English/Spanish capabilities.