Remote Outbound Healthcare Tele-Sales Agent (TX)

Humana Inc; Austin (TX); Remote; USD 45,000 - 61,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana, Inc. seeks an Outbound Tele Sales Agent to engage members and schedule virtual healthcare appointments from a remote Texas base. You will communicate benefits, address questions, and maintain CRM records, while meeting weekly targets and staying updated on Humana services.

The role emphasizes empathy, clear communication, and a telephonic sales approach, with a required Bachelor''s degree and bilingual capabilities as a preferred asset. A bonus plan may apply.

Qualifications

• Ability to connect meaningfully with customers to build emotional engagement.
• Comfort working in a telephonic intensive environment.
• Willingness to contribute to improved consumer experiences.

Responsibilities

• Make outbound calls to members to promote and schedule virtual appointments.
• Explain benefits of virtual appointments and impact on care experience.
• Address questions and provide accurate information on services and scheduling.
• Maintain detailed CRM records of calls and appointments and follow up as needed.
• Collaborate with team to meet scheduling targets and stay informed about Humana services.

Skills

Empathy & engagement

Clear communication

Telephonic environment

Customer service focus

Education

Bachelor's degree

Job description

Humana, Inc. seeks an Outbound Tele Sales Agent to engage members and schedule virtual healthcare appointments from a remote Texas base. You will communicate benefits, address questions, and maintain CRM records, while meeting weekly targets and staying updated on Humana services.

The role emphasizes empathy, clear communication, and a telephonic sales approach, with a required Bachelor''s degree and bilingual capabilities as a preferred asset. A bonus plan may apply.