Remote Outbound Health Calls Specialist (Commission)

FailSafe Communications; Oklahoma; Hybrid; USD 2,066,000 - 36,221,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Bi-weekly pay with monthly commission

401K / Employee stock purchase program

Tuition reimbursement

Employee discount programs

Job summary

CVS Health is seeking a full-time, office- or remote-based Call Center Specialist to conduct high-volume outbound calls, schedule health evaluations, and guide members through terms with script-driven accuracy.

Candidates should have 1+ year in a call center or 2+ years general experience, strong communication skills, and the ability to work a fixed schedule. Competitive benefits accompany the role.

Qualifications

• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience in a metrics-driven environment preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.

Responsibilities

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a health evaluation.
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (e.g., 300-400 outbound dials per day, 25 appointments set per day) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information.

Skills

Call center experience

Outbound calls

Dialer systems

Communication skills

Time management

Education

High School Diploma or equivalent

Tools

Automatic dialer

CRM systems

Job description

CVS Health is seeking a full-time, office- or remote-based Call Center Specialist to conduct high-volume outbound calls, schedule health evaluations, and guide members through terms with script-driven accuracy.

Candidates should have 1+ year in a call center or 2+ years general experience, strong communication skills, and the ability to work a fixed schedule. Competitive benefits accompany the role.