Remote Outbound Concierge Specialist

CenterWell; Phoenix (AZ); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is seeking an Outbound Contacts Representative 2 to engage with members and providers, handling semi-routine administrative and customer support tasks. You will perform computations and coordinate follow-ups to ensure timely responses within defined policies.

This role is tied to the CenterWell Pharmacy Provider Concierge Team, with remote work options and a Monday–Friday schedule. A background in healthcare, call center experience, and strong computer skills are preferred.

Qualifications

• 6+ months' customer service experience
• Proficiency in Microsoft Office applications, including Outlook, Word and Excel
• Adaptable with the ability to thrive in a fast-paced environment
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Effective verbal and listening communication skills

Responsibilities

• Make outbound contacts to members and/or providers regarding a variety of issues
• Perform follow-up with members and/or providers to ensure timely responses
• Handle semi-routine administrative/operational/customer support assignments and computations

Skills

Customer service

Microsoft Office

Attention to detail

Typing

Communication

Multitasking

Education

Associate's or Bachelor's Degree

Job description

Humana, Inc. is seeking an Outbound Contacts Representative 2 to engage with members and providers, handling semi-routine administrative and customer support tasks. You will perform computations and coordinate follow-ups to ensure timely responses within defined policies.

This role is tied to the CenterWell Pharmacy Provider Concierge Team, with remote work options and a Monday–Friday schedule. A background in healthcare, call center experience, and strong computer skills are preferred.