Remote Outbound Contacts Specialist – Healthcare Support

Conviva Care Solutions; United States; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking an Outbound Contacts Representative 2 to engage with members and providers. This remote role involves semi‑routine administrative and customer support tasks, with a focus on timely follow‑ups and adherence to policy.

Candidates must reside in AZ, OH, FL, IN, MO, NC, NM or TN and have 6+ months of service experience, plus strong MS Office and communication skills. Monday–Friday schedule; travel not required.

Qualifications

• Experience with CenterWell Specialty Pharmacy onboarding or similar team.
• 6+ months' customer service experience.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Ability to thrive in a fast-paced environment with strong attention to detail.
• Effective verbal and listening communication skills.

Responsibilities

• Represent the company by outbound contacts to members/providers on various issues.
• Follow up with members/providers to ensure timely responses and quality standards.
• Interpret area/department policy to complete semi-routine assignments.

Skills

Customer service

Microsoft Office (Outlook, Word, Excel

Attention to detail

Multi-tasking

Communication skills

Education

Associate's or Bachelor's Degree

Tools

Microsoft Office

Job description

Humana is seeking an Outbound Contacts Representative 2 to engage with members and providers. This remote role involves semi‑routine administrative and customer support tasks, with a focus on timely follow‑ups and adherence to policy.

Candidates must reside in AZ, OH, FL, IN, MO, NC, NM or TN and have 6+ months of service experience, plus strong MS Office and communication skills. Monday–Friday schedule; travel not required.