Remote Provider & Member Support Specialist

CenterWell; Santa Fe (NM); Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement

Paid time off

Disability insurance

Life insurance

Job summary

Humana, Inc. is seeking an Outbound Contacts Representative 2 to engage with members and providers on a range of issues, performing moderately complex admin and customer support tasks in a healthcare setting.

This remote role emphasizes accuracy, efficiency, and clear communication across multiple systems. Responsibilities include outbound outreach, timely follow-ups, and adherence to policy while maintaining service quality.

Qualifications

• Experience with CenterWell Specialty Pharmacy onboarding or related team.
• 6+ months' customer service experience.
• Proficiency in Microsoft Office including Outlook, Word and Excel.
• Able to thrive in a fast-paced environment with strong attention to detail.
• Strong typing and computer navigation skills.
• Ability to manage multiple priorities with good communication.

Responsibilities

• Make outbound contacts to members and providers regarding various issues.
• Perform semi-routine administrative and customer support tasks.
• Follow up with members/providers to ensure timely responses and service quality.
• Interpret area/department policy within defined parameters.

Skills

Customer service

Multitasking

Attention to detail

Typing & navigation

Verbal & listening skills

Microsoft Office (Outlook/Word/Excel)

Education

Associate's or Bachelor's Degree

Tools

Microsoft Office

Job description

Humana, Inc. is seeking an Outbound Contacts Representative 2 to engage with members and providers on a range of issues, performing moderately complex admin and customer support tasks in a healthcare setting.

This remote role emphasizes accuracy, efficiency, and clear communication across multiple systems. Responsibilities include outbound outreach, timely follow-ups, and adherence to policy while maintaining service quality.