Remote Outbound Outreach Specialist

Humana, Inc.; Arizona; Ibrido; USD 39.000 - 49.000; Tempo pieno

Descrizione del lavoro

Humana, Inc. invites applications for an Outbound Contacts Representative 2. This remote role involves making outbound contacts to members and providers, handling a range of issues, and performing moderately complex administrative tasks to meet service standards.

Candidates should have 6+ months in customer service, proficiency with MS Office, and the ability to multitask in a fast-paced environment. Some travel to Humana offices may be required for training.

Competenze

• 6+ months of customer service experience
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Adaptable and able to thrive in a fast-paced environment
• Strong attention to detail and accuracy
• Strong typing and computer navigation skills
• Ability to manage multiple priorities and use several applications simultaneously
• Effective verbal and listening communication skills

Mansioni

• Make outbound contacts to members and providers regarding various issues.
• Perform follow-up with members and/or providers to ensure timely responses.
• Handle semi-routine administrative and customer support tasks with minimal direction.

Conoscenze

Customer service

MS Office

Adaptability

Attention to detail

Typing

Multitasking

Verbal listening

Formazione

Associate's or Bachelor's Degree

Strumenti

Outlook

Word

Excel

Descrizione del lavoro

Humana, Inc. invites applications for an Outbound Contacts Representative 2. This remote role involves making outbound contacts to members and providers, handling a range of issues, and performing moderately complex administrative tasks to meet service standards.

Candidates should have 6+ months in customer service, proficiency with MS Office, and the ability to multitask in a fast-paced environment. Some travel to Humana offices may be required for training.