Remote Outbound Concierge Specialist

ExpertiseLocal; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Expertise is seeking an Outbound Concierge Specialist to help consumers find trusted providers and guide them through the process. This work-from-home role focuses on rapid contact, qualification, and transfer to suitable service providers, delivering concierge-level experiences.

The ideal candidate is customer-focused, highly responsive, and comfortable handling a high volume of outbound calls while maintaining quality and compliance with guidelines.

Qualifications

• Experience in outbound calling, lead qualification, customer service or call center operations.
• At least 1 year of sales or SDR experience.
• Strong verbal communication and active listening skills.
• Ability to build rapport quickly and engage consumers over the phone.
• Confident handling of objections and guiding conversations.
• Strong attention to detail and documentation accuracy.
• Ability to manage a high volume of outbound calls while maintaining quality.
• Excellent organizational and time-management skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Outbound consumer outreach and rapid contact of new leads.
• Make timely outbound calls to maximize engagement and conversion opportunities.
• Build trust and establish rapport during initial conversations.
• Deliver professional, consultative, customer-focused service.
• Manage multiple outbound leads while maintaining quality and productivity.
• Lead qualification: verify contact information and service requirements.
• Confirm consumer intent and eligibility for assistance.
• Complete all required Lead Qualification Questions (LQQs).
• Identify qualifying/disqualifying criteria per guidelines.
• Gather information to determine consumer eligibility and provider fit.
• Provide empathetic, professional, and solution-oriented service.
• Handle objections and consumer concerns effectively.
• Maintain compliance with campaign requirements and quality standards.
• Follow scripts, workflows, and quality guidelines.

Skills

Outbound calling

Lead qualification

Sales experience

Customer service

Active listening

Time management

Documentation accuracy

Rapport building

Objection handling

Tools

Salesforce

Microsoft Office

Job description

Expertise is seeking an Outbound Concierge Specialist to help consumers find trusted providers and guide them through the process. This work-from-home role focuses on rapid contact, qualification, and transfer to suitable service providers, delivering concierge-level experiences.

The ideal candidate is customer-focused, highly responsive, and comfortable handling a high volume of outbound calls while maintaining quality and compliance with guidelines.