Remote Call Center Agent — Flexible Hours & Growth

AnswerNet; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

1-month phone insurance by company

$50 credit

Job summary

AnswerNet is seeking remote customer service representatives to provide high-level customer service to clients daily. You will answer incoming calls, place outbound calls, document interactions with accuracy, and uphold company policies while delivering exceptional support.

Responsibilities include handling high-volume calls, identifying customer needs, meeting service targets, resolving complaints, and maintaining records. Flexible scheduling and a remote work setup are offered.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in typing.
• Must be a peer leader: exemplary attendance and professional conduct.
• Experience in inbound and outbound call environments.
• Experience with automatic dialer is preferred.

Responsibilities

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information using the proper tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints and follow up to ensure resolution.
• Keep records of customer interactions and file documents.
• Follow communication procedures, guidelines, and policies.
• Engage customers and deliver high-quality service.

Job description

AnswerNet is seeking remote customer service representatives to provide high-level customer service to clients daily. You will answer incoming calls, place outbound calls, document interactions with accuracy, and uphold company policies while delivering exceptional support.

Responsibilities include handling high-volume calls, identifying customer needs, meeting service targets, resolving complaints, and maintaining records. Flexible scheduling and a remote work setup are offered.