Remote Inbound Customer Support Agent

AnswerNet; United States; Remote; USD 21,000 - 22,000; Full time

Job summary

AnswerNet is seeking remote customer-oriented service representatives to deliver high-level support to clients daily. You will take inbound calls for assigned programs, perform outbound calls if needed, and document all interactions while upholding integrity and company policy.

Requirements include at least one year of actual call center experience with a dialer and scripting, a professional voice, strong communication, attendance, a high school diploma or GED.

Qualifications

• At least one year of actual Call Center experience with a dialer and scripting is REQUIRED FOR REMOTE CANDIDATES.
• Clear, professional voice with strong communication skills.
• Outstanding attendance and punctuality.
• High School diploma or GED is required.
• Spanish/English bilingual is a plus.

Responsibilities

• Handle inbound calls for assigned programs and projects.
• Perform outbound calls when necessary and document interactions.
• Maintain accurate records of customer interactions and outcomes.
• Demonstrate integrity and adherence to company policies and procedures.

Skills

Call Center Experience

Active Listening

Strong Communication

Bilingual Spanish/English

Education

High School diploma or GED

Tools

Automatic Dialer

Windows 10 PC

Headset

Job description

AnswerNet is seeking remote customer-oriented service representatives to deliver high-level support to clients daily. You will take inbound calls for assigned programs, perform outbound calls if needed, and document all interactions while upholding integrity and company policy.

Requirements include at least one year of actual call center experience with a dialer and scripting, a professional voice, strong communication, attendance, a high school diploma or GED.