Remote Call Center Agent - Flexible Shifts & Inbound/Outbound

AnswerNet; United States; À distance; USD 14 000 - 21 000; Temps partiel

Résumé du poste

AnswerNet is seeking a customer service professional to handle inbound and outbound inquiries from a home-based setup. You will maintain a professional demeanor, resolve authorization requests, and ensure compliance with procedures while delivering excellent service.

The role requires 1+ year of customer service experience, a dedicated quiet workspace, and the ability to work a flexible schedule including days and evenings. Compensation is hourly.

Qualifications

• At least 1 year of customer service experience in a call center is preferred.
• Commit to working a minimum of 20 hours per week.
• Dedicated workspace free from background noise and distractions.

Responsabilités

• Handle a variety of inbound and outbound customer service calls with empathy.
• Address inquiries including authorization requests for services.
• Ensure compliance with procedures and regulatory requirements during interactions.
• Maintain an organized workflow to meet service level expectations.
• Deliver exceptional customer service while supporting customers remotely.

Connaissances

Customer service

Communication

Active listening

Empathy

Description du poste

AnswerNet is seeking a customer service professional to handle inbound and outbound inquiries from a home-based setup. You will maintain a professional demeanor, resolve authorization requests, and ensure compliance with procedures while delivering excellent service.

The role requires 1+ year of customer service experience, a dedicated quiet workspace, and the ability to work a flexible schedule including days and evenings. Compensation is hourly.