Remote Outbound Call Center Agent: Healthcare App

Compass Experience Labs LLC; Kentucky; Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

Compass Experience Labs is seeking an Outbound Call Center Agent (US-Based Remote) to engage healthcare members, promote our online mobile app, and drive digital adoption. You will explain features, assist with app download and registration, and provide friendly, privacy-conscious support.

Applicants need a high school diploma and 2+ years in a call center, including outbound work. Shift availability covers 8:00 AM–8:00 PM EST; base pay starts at $16/hour, with incentives and full benefits for a

Qualifications

• High school diploma or equivalent required.
• 2+ years of call center experience, including outbound calls.
• Excellent verbal communication and active listening.

Responsibilities

• Conduct proactive outbound calls to existing healthcare members to promote the mobile app.
• Educate members on app features and wellness benefits, including scheduling and reminders.
• Guide members through downloading and registering the app, with basic troubleshooting.
• Document interactions and feedback in the healthcare CRM accurately.
• Maintain HIPAA compliance and privacy standards on every call.

Skills

Empathy

Tech-savvy

Communication

Outbound calling

Education

High School Diploma

Tools

CRM software

Job description

Compass Experience Labs is seeking an Outbound Call Center Agent (US-Based Remote) to engage healthcare members, promote our online mobile app, and drive digital adoption. You will explain features, assist with app download and registration, and provide friendly, privacy-conscious support.

Applicants need a high school diploma and 2+ years in a call center, including outbound work. Shift availability covers 8:00 AM–8:00 PM EST; base pay starts at $16/hour, with incentives and full benefits for a