Remote Outbound Account Resolution Specialist I

Coastal Federal Credit Union; United States; Hybrid; USD 38,000 - 52,000; Full time

Job summary

Coastal Federal Credit Union is seeking an Account Resolution Specialist I (Outbound) to contact delinquent members, secure payment commitments, and document account activity in line with established collection procedures. This role supports delinquency reduction, member resolution, service quality, and regulatory compliance.

The position emphasizes outbound outreach, accurate record-keeping, and collaboration with leadership to identify resolution options while maintaining high service

Qualifications

• One year of consumer loan collections or equivalent experience.
• Experience with debt collections systems preferred.
• High school diploma or equivalent.

Responsibilities

• Outbound collection activity to contact delinquent members and obtain payment commitments.
• Meet outbound call targets and maintain productivity and quality.
• Document all contacts and follow-up actions for audit and continuity.
• Identify account circumstances requiring escalation and route to leadership as needed.
• Ensure compliance with policies and regulatory expectations during collections.

Skills

Consumer loan collections

Financial services

Call center

Member/customer contact

Education

High school diploma

Tools

Debt collections systems

Job description

Coastal Federal Credit Union is seeking an Account Resolution Specialist I (Outbound) to contact delinquent members, secure payment commitments, and document account activity in line with established collection procedures. This role supports delinquency reduction, member resolution, service quality, and regulatory compliance.

The position emphasizes outbound outreach, accurate record-keeping, and collaboration with leadership to identify resolution options while maintaining high service