Member Account Resolution Specialist

OnPath Federal Credit Union; Mandeville (LA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) plan

Paid vacation

Wellness program

Sick time

Job summary

OnPath Federal Credit Union is seeking an Account Resolution Associate to minimize risk and maximize recovery of negative shares while delivering excellent member service. You will interview members to learn reasons for overdrawn shares and negotiate resolutions, supporting internal partners and maintaining alignment with our mission and core values.

The role emphasizes relationship building, preservation of privacy, and adherence to credit union policies.

Qualifications

• Six months to two years of similar or related experience.
• High school diploma or GED required.
• Proficiency with database software and MS Office.

Responsibilities

• Initiates and administers collection actions on member accounts that are negative.
• Locates members using skip tracing tools when contact cannot be made.
• Documents all actions in the collection package to ensure data integrity.
• Maintains security and confidentiality of member information.
• Assists leadership with cases requiring special attention.
• Meets collection goals established by management.

Skills

Interpersonal skills

Customer service

Communication

MS Office

Education

High school diploma or GED

Tools

Database software

Job description

OnPath Federal Credit Union is seeking an Account Resolution Associate to minimize risk and maximize recovery of negative shares while delivering excellent member service. You will interview members to learn reasons for overdrawn shares and negotiate resolutions, supporting internal partners and maintaining alignment with our mission and core values.

The role emphasizes relationship building, preservation of privacy, and adherence to credit union policies.