Delinquency Resolution Specialist

OnPath Federal Credit Union; Mandeville (LA); Vor Ort; USD 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Medical insurance

Dental insurance

Life insurance

401(K) plan

Paid vacation

Wellness program

Sick time

Zusammenfassung

OnPath Federal Credit Union is seeking an Account Resolution Advocate to minimize delinquency and maximize recovery while delivering excellent member service. You will interview members to understand delinquencies and negotiate workable resolutions, collaborating with internal partners to protect member interests.

The role emphasizes building rapport, staying informed on credit products, and maintaining high ethical standards within an on-site environment.

Qualifikationen

• Six months to two years of related experience.
• High school diploma or GED.
• Excellent communication and negotiation skills.

Aufgaben

• Initiates and administers collection actions on delinquent accounts; negotiates payment arrangements.
• Documents all actions in the collection package to maintain data integrity.
• Coordinates loan modifications and work-out agreements with members as needed.
• Reviews accounts and recommends repossession or charge-off per policy.
• Maintains knowledge of applicable laws and uses skip tracing tools when contact is unknown.
• Maintains confidentiality of member information and supports department goals.

Kenntnisse

Collections

Negotiation

Customer service

Relationship building

Communication

Ausbildung

High school diploma

Tools

MS Office

Database software

Jobbeschreibung

OnPath Federal Credit Union is seeking an Account Resolution Advocate to minimize delinquency and maximize recovery while delivering excellent member service. You will interview members to understand delinquencies and negotiate workable resolutions, collaborating with internal partners to protect member interests.

The role emphasizes building rapport, staying informed on credit products, and maintaining high ethical standards within an on-site environment.