Orthodontic Digital Solutions Architect

Lobby Co; Detroit (MI); On-site; USD 73,000 - 95,000; Full time

Job summary

Ormco is seeking a Digital Solutions Specialist to accelerate adoption of its digital orthodontic products and workflows in a field-based role. You will partner with doctors, practice teams, and internal stakeholders to move customers from commitment to activated and consistent utilization.

The role emphasizes training delivery, readiness assessments, and hands-on coaching during initial implementation, with a focus on translating complex product details into practical, repeatable workflows for

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Demonstrated ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography.

Responsibilities

• Lead customer readiness assessments and implementation planning.
• Deliver field-based product and workflow training to orthodontists and staff.
• Assist initial case submissions and early product utilization.
• Maintain CRM records and report on implementation milestones.
• Collaborate with sales, clinical education, and support teams.

Skills

Facilitation

Presentation

Coaching

Adult learning

Customer orientation

Project management

Communication

Travel readiness

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Ormco is seeking a Digital Solutions Specialist to accelerate adoption of its digital orthodontic products and workflows in a field-based role. You will partner with doctors, practice teams, and internal stakeholders to move customers from commitment to activated and consistent utilization.

The role emphasizes training delivery, readiness assessments, and hands-on coaching during initial implementation, with a focus on translating complex product details into practical, repeatable workflows for