Remote Order Management Specialist

Allegion plc; Kansas; Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company match

Paid time off and holidays

Job summary

Allegion plc is seeking an Order Management Representative I to handle time-sensitive orders and customer requests with a strong focus on service quality. This remote role supports customers via email and phone, coordinating with sales, operations, IT and finance to ensure on-time, accurate order processing across Missouri and Kansas.

The position offers flexible remote work with occasional on-site visits. Ideal candidates have 6+ months in customer service or order entry and strong proficiency

Qualifications

• 6+ months of customer service or order entry experience.
• HS Diploma or GED required; Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Proficiency in PC-based software (Outlook, Word, Excel) and basic web apps.

Responsibilities

• Manage service and support interactions with customers via calls, emails, and requests.
• Identify and complete basic order entry functions within quality and production metrics.
• Understand customer profiles and needs; tailor the support approach accordingly.
• Document service requests and troubleshoot return and warranty issues; escalate when needed.
• Gather data for measurement, analysis and reporting; meet service level agreements.

Skills

Customer service

Order entry

Communication

PC skills

CRM tools

Education

HS Diploma or GED

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

ERP systems

Job description

Allegion plc is seeking an Order Management Representative I to handle time-sensitive orders and customer requests with a strong focus on service quality. This remote role supports customers via email and phone, coordinating with sales, operations, IT and finance to ensure on-time, accurate order processing across Missouri and Kansas.

The position offers flexible remote work with occasional on-site visits. Ideal candidates have 6+ months in customer service or order entry and strong proficiency