Remote Customer Order Specialist I

Phoenix Contact; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

Phoenix Contact is seeking a Customer Service Specialist I – Order Entry for a remote role in the United States. The incumbent will process, validate, and maintain customer orders across channels, while supporting customers, distributors, and internal teams with timely, accurate information.

Entry-level responsibilities include entering orders in ERP/CRM, resolving routine discrepancies, and documenting activities to ensure quality and efficiency.

Qualifications

• Diploma in Logistics, Supply Chain, or related field with up to two years of related experience.
• Foundational understanding of customer service and order processing practices.
• Strong attention to detail and business-math skills for data review and records.
• Effective written and verbal communication with cross-functional partners.
• Organizational, time-management, and problem-solving abilities to meet deadlines.
• Ability to follow procedures and escalate non-standard matters appropriately.
• Capacity to work independently and as part of a team; learn ERP/CRM systems.

Responsibilities

• Receive, review, and enter customer purchase orders from multiple channels.
• Validate order data to support accurate and timely processing.
• Review reports to identify errors, duplicates, or incomplete information.
• Communicate discrepancies and status updates to customers and teams.
• Coordinate with Product Management, Sales, Accounting, IT, Logistics to resolve issues.
• Perform routine order maintenance including changes, pricing requests, and inquiries.
• Document inquiries and resolutions in ERP/CRM for reliable records.
• Maintain account information and customer-specific order requirements.
• Respond to routine inquiries via phone, email, chat, and approved channels.
• Support onboarding by gathering requirements and updating account info.
• Meet accuracy, service, productivity, and training expectations.

Skills

Attention to detail

Customer service

Communication

Time management

Problem solving

Cross-functional collaboration

Microsoft Office

Education

Diploma in Logistics or related field

Tools

ERP systems

CRM systems

EDI

Excel

Outlook

Job description

Phoenix Contact is seeking a Customer Service Specialist I – Order Entry for a remote role in the United States. The incumbent will process, validate, and maintain customer orders across channels, while supporting customers, distributors, and internal teams with timely, accurate information.

Entry-level responsibilities include entering orders in ERP/CRM, resolving routine discrepancies, and documenting activities to ensure quality and efficiency.